At Legendary PC, we build and supply high-performance PCs, components, and related hardware with care and precision. This Refund & Returns Policy explains when a product can be returned, how refunds are handled, and what conditions apply.
This policy applies to purchases made through Legendary PC, unless otherwise agreed in writing. Nothing in this policy limits your statutory consumer rights.
1. Right of withdrawal and return period
For eligible online purchases, consumers have the right to withdraw from the purchase within 14 days after receiving the product, without giving a reason.
To use this right, you must notify us within 14 days after delivery by contacting us at: info@legendary-pc.com
After notifying us that you wish to withdraw from the purchase, Legendary PC will provide the applicable return instructions through our Legendary Service return process.
If more than 14 days have passed since delivery and you have not notified us of your withdrawal within that period, we may not be able to offer a refund, return, or exchange, unless your statutory consumer rights or warranty rights apply.
2. What counts as an eligible return
An eligible return is a return request that qualifies under this policy or under applicable consumer law.
Eligible returns may include:
- Non-custom products returned within the statutory withdrawal period;
- Products that arrive defective, damaged, incomplete, or incorrect;
- Products covered by statutory warranty rights;
- Approved exchanges;
- Approved warranty claims;
- Other return requests confirmed by Legendary PC in writing.
The following products may not qualify as eligible returns, unless they are defective or covered by statutory warranty rights:
- Custom-built PCs made according to customer specifications;
- Personalised or specially configured systems;
- Special-order components that are not normally held in stock;
- Downloadable software, digital licenses, or activation keys that have been delivered, revealed, activated, or redeemed;
- Products damaged, modified, overclocked, misused, improperly installed, or physically altered by the customer;
- Products with missing serial numbers, removed labels, or broken warranty seals where this prevents verification or proper handling of the return;
- Gift cards or store credit vouchers.
3. Condition of returned products
To be eligible for a refund, exchange, or return handling, the product must be complete and, where reasonably possible, returned in its original packaging.
Returned products should include all accessories, manuals, cables, components, and other items supplied with the order.
You may inspect the product as reasonably necessary to assess its nature, characteristics, and functioning. If the product has been used beyond what is necessary for inspection, or if it is returned damaged, incomplete, modified, or with missing accessories, we may apply a reduction to the refund amount where permitted by law.
Proof of purchase, such as an order confirmation, invoice, or receipt, may be required to process your return.
4. Custom-built PCs and personalised products
Many Legendary PC systems are built or configured specifically for the customer.
The statutory right of withdrawal does not apply to products that are made according to customer specifications or clearly personalised, where a legal exception applies.
This may include, but is not limited to:
- PCs built to a customer-selected configuration;
- Systems assembled with specific components selected by the customer;
- Special-order components that are not normally held in stock;
- Products modified, personalised, or customised at the customer’s request.
If your order contains a custom-built, personalised, or special-order product, we will assess whether the right of withdrawal applies based on the specific product and order details.
This does not affect your statutory rights if the product is defective, not as described, or does not meet reasonable expectations.
5. Software, licenses, and digital products
Downloadable software, digitally delivered software, software licenses, and activation keys cannot usually be returned once they have been delivered, revealed, activated, or redeemed.
For digital products, software licenses, or activation keys, the right of withdrawal may expire once digital delivery has started or the key has been revealed, activated, or redeemed, provided the customer has given the required consent and acknowledgement where legally required.
This does not affect your statutory rights if the digital product is defective or not as described.
6. Defective, damaged, or incorrect products
If your product arrives defective, damaged, incomplete, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number;
- A clear description of the issue;
- Photos or videos showing the defect, damage, or incorrect item where possible;
- Photos of the packaging if the product appears to have been damaged during shipping.
If the issue is confirmed, Legendary PC will provide an appropriate solution. Depending on the situation, this may include repair, replacement, exchange, partial refund, full refund, or free pickup through Legendary Service.
Your statutory warranty rights remain unaffected.
7. Legendary Service return and pickup process
At Legendary PC, we handle returns for high-value hardware with extra care. PCs, graphics cards, processors, monitors, and other components can be fragile, valuable, and sensitive to transport damage. For that reason, Legendary PC manages the return transport process directly through Legendary Service.
To request a return, exchange, repair, or warranty claim, please contact us first:
Please include your order number and a short description of your request.
After reviewing your request, we will confirm whether the product qualifies as an eligible return, exchange, repair, refund, or warranty claim.
For eligible returns, Legendary PC will arrange the return transport free of charge. Depending on the product and situation, this may include pickup by Legendary PC, an insured courier pickup, or another suitable managed transport method.
Because Legendary PC arranges return transport directly, customers do not need to send products to a public return address. This allows us to protect customer hardware, prevent transport damage, ensure proper insurance, and handle warranty or return cases correctly.
Please do not send products back yourself unless we have specifically instructed you to do so. Products sent without prior instructions may be delayed, refused, or returned to the sender where permitted by law.
8. Pickup and return transport costs
For eligible returns, approved warranty claims, defective products, damaged-on-arrival products, incorrect deliveries, and eligible withdrawal returns, Legendary PC will arrange return transport free of charge.
This means that, where a return is approved as eligible, Legendary PC covers the cost of the managed return transport.
Customers must follow the return instructions provided by Legendary PC. This is required to ensure safe transport, proper insurance, and correct handling of high-value hardware.
If you choose to return a product yourself without following our return instructions, Legendary PC is not responsible for loss, transport damage, delays, or additional costs caused by the unauthorised return method, where permitted by law.
9. Inspection and refund approval
Once we receive or collect the product, we will inspect it to confirm its condition and eligibility.
We will notify you by email once the product has been received and inspected.
If the returned product is damaged, incomplete, missing accessories, or shows signs of use beyond what is necessary for inspection, we may reduce the refund amount where permitted by law.
10. Refunds
If you validly use your right of withdrawal, we will refund the amount due within 14 days after receiving your withdrawal notice.
We may wait with the refund until we have received the returned product, collected the product, or until you have provided proof that the product has been returned, whichever occurs first.
Refunds will be processed using the same payment method used for the original purchase, unless you expressly agree to another method.
If you validly use your statutory right of withdrawal, we will refund the purchase price and the standard delivery costs of the original shipment where required by law. Additional costs for premium, express, or non-standard delivery methods may not be refunded.
Where applicable, refunds may exclude:
- Premium, express, or non-standard delivery costs beyond standard delivery;
- Costs resulting from damage, missing parts, or reduced product value;
- Non-refundable digital products, software licenses, or activated keys.
Processing times may vary depending on your payment provider, bank, or credit card company.
11. Late or missing refunds
If your refund has been approved but you have not received it yet, please first check your bank account or payment provider.
Then contact your credit card company or bank, as refunds can take several business days to be processed and posted.
If you have completed these steps and still have not received your refund, please contact us at:
12. Exchanges
We only replace products if they are defective, damaged, incorrect, or otherwise eligible for exchange.
If you need to request an exchange, please contact us at:
Please include your order number and a description of the issue.
Do not send products back before receiving instructions from Legendary PC.
13. Sale, discounted, and promotional items
Sale, discounted, and promotional items may be returned only if they are eligible under this policy and applicable law.
A discount or promotional price does not remove your statutory consumer rights or warranty rights.
14. Gifts
If the item was marked as a gift at the time of purchase and shipped directly to the recipient, we may issue store credit or a gift credit for the approved return value, where permitted by law.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, any approved refund will usually be issued to the original payment method used by the purchaser.
15. Warranty and statutory rights
This Refund & Returns Policy does not limit your statutory consumer rights.
Products must meet the agreement, match the description, function as reasonably expected, and be suitable for normal use.
If a product is defective, not as described, or does not function as reasonably expected, you may have legal rights to repair, replacement, price reduction, or refund, depending on the circumstances.
Damage caused by misuse, improper installation, unauthorised modification, overclocking, physical damage, or use contrary to instructions may not be covered.
16. Contact
For questions about refunds, returns, exchanges, warranty claims, or Legendary Service pickup, please contact us:
Legendary PC
Email: info@legendary-pc.com
All return, exchange, repair, and warranty requests must be submitted by email before any product is returned. Legendary PC will provide the applicable return instructions and arrange return transport for eligible returns through Legendary Service.